Remote IT Support Services

Remote Support & Computer Assistance

Our remote IT support sessions are free for clients on a Dial A Geek IT Support Plan. For everyone else we charge our standard rate, with a minimum charge of 30 minutes.

We can fix most IT issues by remotely connecting to your computer. The exceptions are when the computer is not turning on, hardware faults, and internet access issues. In those situations, we can either perform the work on-site, or you can bring your computer to our office.

If you are experiencing technical difficulties and you are able to access the internet on your device, email us or call us on 0117 369 4335 to arrange a remote support session.

Please click on the button above when your technician asks you to do so. A small file called "DAG SOS Support" will download to your computer (PC or Mac), you will need to open the file and input the number your technician gives you. If you have any problems doing this we can talk you through it.

What is remote IT support?

Remote IT support enables us to fix most IT issues by connecting remotely to your computer. It means we can access your computers to provide maintenance and support without being physically in the room with you. Once connected, we take control of the computer we’re servicing and perform whatever task is needed, such as installing updates or troubleshooting issues. We can fix most IT issues by remote connection apart from the exception of a computer not turning on, hardware faults and internet access issues. In these cases, we can either perform the work on site, or you can bring your computer to us.