As a part of all the levels of Protect & Grow, we offer our clients unlimited access to our Helpdesk.
Most IT issues can be fixed by remotely connecting to your computer. The exceptions are when the computer is not turning on, hardware faults, and internet access issues. In those situations, we can either perform the work on-site (free of charge for companies on Protect & Grow Plus and Protect & Grow Premium that are based within 10 miles from us), or you can bring your computer to our office.
If you are experiencing technical difficulties…
…email us or call us on 0117 369 4335 to open a ticket. After you log in an issue, a ticket is opened and a technician is assigned to your case. The ticket allows you to communicate with your Geek and us to track what has been done so far to resolve your issue.
Most issues can be resolved remotely. In a rare occasion that this is impossible, an alternative solution will be offered. Please bear in mind that on-site visits are free for the businesses on Protect & Grow Plus or Premium that are based within 10 miles from Dial A Geek’s office.
Key features of our remote Helpdesk
- Free support for clients on Protect & Grow (our managed service)
- Unlimited support telephone and email support within office hours
- Most IT issues fixed remotely, without a time consuming site visit
- Tailored to suit your business requirements
- Remote support service available in Bristol and across all of the UK
- Robust security encryption to keep all connections safe
- Active monitoring of your systems 24/7
- Improved business continuity and employee productivity
- No onsite IT department means lower costs for your business
- Book a free consultation to find out how we can help
What is remote IT support?
Remote IT support enables us to fix most IT issues by connecting remotely to your computer. It means we can access your computers to provide maintenance and support without being physically in the room with you. Once connected, we take control of the computer we’re servicing and perform whatever task is needed, such as installing updates or troubleshooting issues. We can fix most IT issues by remote connection apart from the exception of a computer not turning on, hardware faults and internet access issues. In these cases, we can either perform the work on site, or you can bring your computer to us.
Our working hours
From humble beginnings in the bedroom of founder Gildas Jones, Dial A Geek has grown to provide managed IT services for nearly 1000 medium and growing businesses in Bristol and the surrounding area. It’s our mission to help you reach your goals when it comes to tech. We simplify IT and provide the tools that are needed to help a business reach its full potential. Whatever size your organisation is, we offer a range of Managed Services, and are committed to providing a friendly, responsible and reliable service to all our wonderful customers.
What our clients say
How we have helped
We have used Dial A Geek as our Managed Service Provider for a number of years now. They have never failed us. Gildas continues to bring high quality staff into his business as they grow and they all bring the same high standards and enthusiasm to the service that is offered. Whether it is security, productivity, innovation or just day to day operations we always know that they are on top of things for us. It’s really important as it allows us to focus on what we do with confidence, knowing that our IT is in safe hands.
Plaster Creative Communications
Since we joined Dial A Geek’s Managed Service in 2021, they have greatly improved the way we work.
The team are all very helpful and they always ensure a quick turn around on all projects and Helpdesk tickets. It’s nice to know that we can always rely on Dial A Geek to keep us secure, productive, and up to date with our tech. It means that we can continue to grow our business while all our IT needs are taken care of.
The Dial A Geek team are great to work with and have added so much value to Matter. As a start up it’s important to have an IT partner that really works with us, understanding our needs, skill gaps and budgets etc.
Our system, security and policies are always improving, and any issues are dealt with quickly with a friendly informed voice at the end of the phone when needed.
Dial A Geek have provided us with a seamless service since working with them, the team understand our business needs and make sure that we have everything that we need to work in the most efficient way possible. They have responded quickly to any of our queries, there hasn’t been anything that they haven’t been able to resolve. The team keep us up to date and always follow up to check everything is running smoothly. We would happily recommend their Managed Service to another business seeking a professional and expert IT consultancy and support.
Unity Street Chambers
We have been on a support plan with Dial A Geek since 2016. We’ve always valued their help and expertise, so we were keen on the new broadband solution they proposed in a response to our connection regularly dropping out. Now that we have Fibre broadband they suggested, we can finally get on with our work and waste no more time. We’re very grateful for Dial A Geek’s help and would recommend them to anyone looking to improve their business tech.
Bristol Refugee Rights
We’ve worked with Dial A Geek for many years. They helped us set our systems up and have maintained them ever since. The service is great – the Geeks are always available to answer a question or provide a solution. Most issues are resolved remotely on the same day and if the problem is more complicated, a Geek will visit as soon as they can. They are very flexible to fit our needs and limited working hours. Their solutions are effective and tailored to us, as they know our systems and have taken time to understand how we work.
Noisy Little Monkey
We generally rely on Dial A Geek for our IT support, but over the first three months of lockdown they have been invaluable. From useful newsletters about security issues, to remote support of a broken laptop and answering random queries, they have felt more like our outsourced team than ever.
We are very happy with the service. The Geeks are always calm and professional and resolve our problems promptly. We have found the service to be just as good during the covid-19 pandemic as before and are doubly grateful for that.
Bristol A.R.C. (RSPCA)
We’ve been working with Dial A Geek since 2014 and they have always provided us with a professional and expert service. We are grateful to the whole team for providing us with a seamless service.
Rock Solid DistributionDial A Geek team provide an excellent service in a friendly and non-patronising way. True professionals that have helped grow and develop the IT side of our business, which has saved us time, money and made us work smarter. We would not use any other I.T company and to round things off they’re all nice guys!
SHOPDial A Geek have always been fantastic to work with. They are personable, prompt and have never confused us with tech-bull****. They also understand how things need to happen quickly and with the minimum of fuss in a busy, professional environment. We’d highly recommend them!
S.M. Gauge CompanySM Gauge Co Limited are on a Managed Service with Dial A Geek and we have found the work and service provided by them to be very professional and their expertise has helped us greatly as a business.
Remote IT support Q&A
Tickets resolved on the same day
Do you need regular remote support?
Complete list of services
- Protect & Grow Premium /
- Protect & Grow Plus /
- Protect & Grow Standard /
- Remote IT Support Services /
- Helpdesk Support /
- Microsoft Teams /
- Microsoft Sharepoint /
- Apple Mac, Computer & PC Support Bristol /
- Server Support Bristol /
- IT Equipment Purchasing & Procurement Bristol /
- Cyber Security Services Bristol /
- Data Backup Bristol /
- Business Broadband Bristol /
- Structured Data Cabling Bristol /
- Business Wi-fi & Wireless Network Installation Bristol /
- Email Support For Small Business Bristol /
- Cloud Computing Bristol /
- Microsoft 365 /
- IT Consultancy Bristol /
- Google Workspace Support & Consultancy Bristol /
- IT Relocation & Office Moves Bristol /