Our remote IT support sessions are free for clients on Dial A Geek’s Protect & Grow plan. For everyone else we charge our standard rate, with a minimum charge of 30 minutes.
We can fix most IT issues by remotely connecting to your computer. The exceptions are when the computer is not turning on, hardware faults, and internet access issues. In those situations, we can either perform the work on-site, or you can bring your computer to our office.
If you are experiencing technical difficulties…
…and you are able to access the internet on your device, email us or call us on 0117 369 4335 to arrange a remote support session.
Please click on the button above when your technician asks you to do so. A small file called “DAG SOS Support” will download to your computer (PC or Mac), you will need to open the file and input the number your technician gives you. If you have any problems doing this we can talk you through it.
Key features of our remote IT service
- Free support for clients on Protect & Grow (our managed service)
- Most IT issues fixed remotely
- Tailored to suit your business requirements
- Ad hoc emergency support service available
- Upfront prices with no hidden fees
- Remote support service available in Bristol and across all of the UK
- Robust security encryption to keep all connections safe
- Active monitoring of your systems 24/7
- Unlimited support telephone and email support between 9am and 5pm
- Reduced onsite visits
- No onsite IT department means lower costs for your business
- Book a free consultation to find out how we can help
What is remote IT support?
Remote IT support enables us to fix most IT issues by connecting remotely to your computer. It means we can access your computers to provide maintenance and support without being physically in the room with you. Once connected, we take control of the computer we’re servicing and perform whatever task is needed, such as installing updates or troubleshooting issues. We can fix most IT issues by remote connection apart from the exception of a computer not turning on, hardware faults and internet access issues. In these cases, we can either perform the work on site, or you can bring your computer to us.
Our working hours
Monday | 8:30-17:00 |
Tuesday | 8:30-17:00 |
Wednesday | 8:30-17:00 |
Thursday | 8:30-17:00 |
Friday | 8:30-17:00 |
Saturday | Closed |
Sunday | Closed |
About us
From humble beginnings in the bedroom of founder Gildas Jones, Dial A Geek has grown to provide managed IT services for nearly 1000 medium and growing businesses in Bristol and the surrounding area. It’s our mission to help you reach your goals when it comes to tech. We simplify IT and provide the tools that are needed to help a business reach its full potential. Whatever size your organisation is, we offer a range of Managed Services, and are committed to providing a friendly, responsible and reliable service to all our wonderful customers.
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Complete list of services
- Remote IT Support Services /
- Helpdesk Support /
- Scale Up /
- Protect & Grow /
- Microsoft Teams /
- Microsoft Sharepoint /
- Business Data Recovery Bristol /
- Apple Mac, Computer & PC Support Bristol /
- Server Support Bristol /
- IT Equipment Purchasing & Procurement Bristol /
- Cyber Security /
- Data Backup Bristol /
- Business Broadband Bristol /
- Structured Data Cabling Bristol /
- Business Wi-fi & Wireless Network Installation Bristol /
- Email Support For Small Business Bristol /
- Cloud Computing Bristol /
- Microsoft (formerly Office) 365 /
- IT Consultancy Bristol /
- Google Workspace (formerly G Suite) Support & Consultancy Bristol /
- IT Relocation & Office Moves Bristol /