How do I request remote support?

If you are experiencing technical difficulties and you are able to access the internet on your device, drop us an email or visit the Remote Support page on our website and use the ‘Click for Remote Support’ button. Otherwise call us on 0117 369 4335.

How long does remote IT support take?

We would typically expect a Remote Support query to take between 20-30 minutes, however there will always be exceptions that take longer. Rest assured that we will always try to fix any problem as soon as possible, and will keep you updated on how the process is going.

Can you control my computer without my knowledge?

No, we won’t be able to access your computer remotely until you have responded to a request we send for remote IT support. Once we have completed the maintenance and closed remote access to your computer, we will not be able to control your computer unless you request us to do it again.

Will I need to give you any of my passwords?

No. We will never ask you for any of your personal passwords. If we need a password at any time to facilitate our support, we will ask you to type your password into the appropriate field on your device.

How is my privacy protected?

We have policies in place to protect you against breaches of privacy, and to define the appropriate use of our remote assistance technology. If you wish to know more detail about this, please don’t hesitate to ask our team.

Can remote support be used on any device?

Remote Support can be used on common desktop operating systems including Windows, macOS and Linux. We are also able to offer Remote Support on mobile operating systems such as iOS, Android and Chrome.

Remote IT Support Services

As a part of all the levels of Protect & Grow, we offer our clients unlimited access to our Helpdesk.

Most IT issues can be fixed by remotely connecting to your computer. The exceptions are when the computer is not turning on, hardware faults, and internet access issues. In those situations, we can either perform the work on-site (free of charge for companies on Protect & Grow Plus and Protect & Grow Premium that are based within 10 miles from us), or you can bring your computer to our office.

If you are experiencing technical difficulties…

…email us or call us on 0117 369 4335 to open a ticket. After you log in an issue, a ticket is opened and a technician is assigned to your case. The ticket allows you to communicate with your Geek and us to track what has been done so far to resolve your issue.

Most issues can be resolved remotely. In a rare occasion that this is impossible, an alternative solution will be offered. Please bear in mind that on-site visits are free for the businesses on Protect & Grow Plus or Premium that are based within 10 miles from Dial A Geek’s office.

Key features of our remote Helpdesk

Free support for clients on Protect & Grow (our managed service)
Unlimited support telephone and email support within office hours
Most IT issues fixed remotely, without a time consuming site visit
Tailored to suit your business requirements
Remote support service available in Bristol and across all of the UK
Robust security encryption to keep all connections safe
Active monitoring of your systems 24/7
Improved business continuity and employee productivity
No onsite IT department means lower costs for your business
Book a free consultation to find out how we can help

What is remote IT support?

Remote IT support enables us to fix most IT issues by connecting remotely to your computer. It means we can access your computers to provide maintenance and support without being physically in the room with you. Once connected, we take control of the computer we’re servicing and perform whatever task is needed, such as installing updates or troubleshooting issues. We can fix most IT issues by remote connection apart from the exception of a computer not turning on, hardware faults and internet access issues. In these cases, we can either perform the work on site, or you can bring your computer to us.

Our working hours

Monday	8:30-17:00
Tuesday	8:30-17:00
Wednesday	8:30-17:00
Thursday	8:30-17:00
Friday	8:30-17:00
Saturday	Closed
Sunday	Closed

About us

From humble beginnings in the bedroom of founder Gildas Jones, Dial A Geek has grown to provide managed IT services for nearly 1000 medium and growing businesses in Bristol and the surrounding area. It’s our mission to help you reach your goals when it comes to tech. We simplify IT and provide the tools that are needed to help a business reach its full potential. Whatever size your organisation is, we offer a range of Managed Services, and are committed to providing a friendly, responsible and reliable service to all our wonderful customers.

Our Awards

What our clients say

How we have helped

Russell Smith

Hunter Selection

We have used Dial A Geek as our Managed Service Provider for a number of years now. They have never failed us. Gildas continues to bring high quality staff into his business as they grow and they all bring the same high standards and enthusiasm to the service that is offered. Whether it is security, productivity, innovation or just day to day operations we always know that they are on top of things for us. It’s really important as it allows us to focus on what we do with confidence, knowing that our IT is in safe hands.

Jemma Slattery

Plaster Creative Communications

Since we joined Dial A Geek’s Managed Service in 2021, they have greatly improved the way we work.

The team are all very helpful and they always ensure a quick turn around on all projects and Helpdesk tickets. It’s nice to know that we can always rely on Dial A Geek to keep us secure, productive, and up to date with our tech. It means that we can continue to grow our business while all our IT needs are taken care of.

Libby Davis

Matter.

The Dial A Geek team are great to work with and have added so much value to Matter. As a start up it’s important to have an IT partner that really works with us, understanding our needs, skill gaps and budgets etc.

Our system, security and policies are always improving, and any issues are dealt with quickly with a friendly informed voice at the end of the phone when needed.

David Major

ibex gale

Dial A Geek have provided us with a seamless service since working with them, the team understand our business needs and make sure that we have everything that we need to work in the most efficient way possible. They have responded quickly to any of our queries, there hasn’t been anything that they haven’t been able to resolve. The team keep us up to date and always follow up to check everything is running smoothly. We would happily recommend their Managed Service to another business seeking a professional and expert IT consultancy and support.

Clair Wadden

Unity Street Chambers

We have been on a support plan with Dial A Geek since 2016. We’ve always valued their help and expertise, so we were keen on the new broadband solution they proposed in a response to our connection regularly dropping out. Now that we have Fibre broadband they suggested, we can finally get on with our work and waste no more time. We’re very grateful for Dial A Geek’s help and would recommend them to anyone looking to improve their business tech.

Sally Jones

Bristol Refugee Rights

We’ve worked with Dial A Geek for many years. They helped us set our systems up and have maintained them ever since. The service is great – the Geeks are always available to answer a question or provide a solution. Most issues are resolved remotely on the same day and if the problem is more complicated, a Geek will visit as soon as they can. They are very flexible to fit our needs and limited working hours. Their solutions are effective and tailored to us, as they know our systems and have taken time to understand how we work.

Nicola Payne

Noisy Little Monkey

We generally rely on Dial A Geek for our IT support, but over the first three months of lockdown they have been invaluable. From useful newsletters about security issues, to remote support of a broken laptop and answering random queries, they have felt more like our outsourced team than ever.

Ed Mitchell

The Harbour

We are very happy with the service. The Geeks are always calm and professional and resolve our problems promptly. We have found the service to be just as good during the covid-19 pandemic as before and are doubly grateful for that.

Ed Grinham

Bristol A.R.C. (RSPCA)

We’ve been working with Dial A Geek since 2014 and they have always provided us with a professional and expert service. We are grateful to the whole team for providing us with a seamless service.

Wes Morgan

Rock Solid Distribution

Dial A Geek team provide an excellent service in a friendly and non-patronising way. True professionals that have helped grow and develop the IT side of our business, which has saved us time, money and made us work smarter. We would not use any other I.T company and to round things off they’re all nice guys!

Neil Harris

SHOP

Dial A Geek have always been fantastic to work with. They are personable, prompt and have never confused us with tech-bull****. They also understand how things need to happen quickly and with the minimum of fuss in a busy, professional environment. We’d highly recommend them!

Hazel Thompson

S.M. Gauge Company

SM Gauge Co Limited are on a Managed Service with Dial A Geek and we have found the work and service provided by them to be very professional and their expertise has helped us greatly as a business.

All Services

Remote IT support Q&A

Our Managed Services come with SLAs for first response.

For Protect & Grow Standards, that’s 3h on all issues.

Protect & Grow Plus and Protect & Grow Premium come with 3h SLAs for non-critical issues and a ‘skip the queue’ option for critical issues. Skip the queue means we will respond to your critical issue as soon as we see it. However, as multiple businesses could be experiencing critical issues simultaneously, this could take slightly longer sometimes. Our guarantee in that case is a 2h SLA for those critical issues.

Please keep in mind that first response is not the same as resolution. Some tickets may take 15 minutes to resolve, while others will require us to liaise with 3rd party providers and can take much longer.

78 %
Tickets resolved on the same day

Do you need regular remote support?

Access Remote Support now:

REMOTE SUPPORT FOR WINDOWS

REMOTE SUPPORT FOR MAC