Article by
Gildas Jones

From how we started to the areas we cover and the cost of our ad-hoc support, this is everything you need to know about Dial A Geek.

11/7/2017

Everything you need to know about Dial A Geek

The Dial A Geek story

Dial A Geek began in the kitchen of Gildas Jones, working from a laptop perched atop an ironing board. “I wanted to provide a service that aims to understand the needs of individuals and businesses to help them to get the most out of their technology,” Gildas explains. “At the same time, I wanted to provide this support in a clear, non-patronising, way.’  

After growing success providing IT support for home users and small businesses, Gildas moved Dial A Geek to a dedicated office space in the Fire Station in Bedminster, taking on several technicians and a dedicated office manager to help with the workload. Gildas is a hands-on managing director, heavily involved in both running the business and providing IT support to the 968 businesses the company has worked with so far.

Dedicated IT business support at a price you can afford

In-house IT support is great, but it’s too expensive for most growing businesses. With one of Dial A Geek’s business support plans, you can have access to a whole team of skilled technicians at a much more affordable price. We offer an option to suit every type of business, so you’ll only pay for what you need, and you’ll never have to worry about holiday or sick leave cover.

Ad-hoc support

While we recommend our business support plans to every customer, you don’t have to be signed up to benefit from our ad hoc emergency support service. If you’re in the middle of sudden technical trouble, just give us a call and we’ll make things right. From basic printer problems to a full on server crash, our tech support pros will have you back to work in no time.

Pricing

You don’t like hidden fees and neither do we, which is why we’re happy to tell you our prices upfront. Our standard support rate is £65ph + VAT for office hours and £90ph + VAT for after-hours support.

Areas we cover

The Dial A Geek head office is located in the Firestation on York Road, Bristol. Our on-site IT support service covers all of Bristol and much of the surrounding area, and our remote service is available across the whole of the UK. 

Terms and conditions

You can read our full terms and conditions here.