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Dial A Geek is an established IT service provider in Bristol. Our mission is to support small businesses by simplifying their IT and providing the solutions they need to reach their full potential.

Current Vacancies:


2nd Line IT Technician (a real Geek)

Dial A Geek is an established IT service provider in Bristol. Our mission is to support small businesses by simplifying their IT and providing the solutions they need to reach their full potential.

We’re looking for a new Geek to join our team.

As one of our 2nd line technicians you will be working in our small and hands-on team, so you should be comfortable working with a high degree of autonomy (don’t worry though, support will be available as and when you need it). The ideal candidate is organised, self-motivated, and looking for a role they can grow into.

Our technicians are the main point of contact between Dial A Geek and our clients, so it is essential they are effective and confident communicators and enjoy working with people as much (or almost as much) as they enjoy working with computers.

We expect our technicians to hit the ground jogging, if not running, so the successful candidate will probably have at least 2 years previous experience of providing 2nd Line IT Support in a business environment. They will also be able to demonstrate their ability to learn quickly, to follow processes, and to document their work.

Day-to-day responsibilities:

Your days will be varied, but will usually involve:

Providing on-site IT support for commercial clients.
Providing remote desktop support to businesses.
Following our process to create and send quotes to commercial clients.
Maintaining communication with key clients.
Keeping accurate records of work completed and ongoing jobs.

If you find yourself nodding along to most of these statements, you might be exactly who we’re looking for:

You have a knack for technical problem solving and thinking on your feet.
You have been complimented on your patience when dealing with non-technical folk.
You have experience solving issues on multiple platforms; Apple Mac, PC, Microsoft server platforms, etc.
You have an understanding of: Servers, NAS drives, Wired/Wireless networks, Printers etc.
You have experience troubleshooting and installing wireless/wired networks and broadband connections.
You are knowledgeable and confident in your ability to give advice on what is best for a client’s individual needs.
You can adapt instructions to different levels of understanding to ensure any client is comfortable with new equipment, software or work undertaken.
You have a confident phone manner.
You can explain technical issues in an accessible way.
You have least 3 years of experience providing 1st and 2nd Line IT support for business.
You have a full driving licence with own reliable clean transport (mileage expenses paid).
And if you can provide examples from your work or home life that demonstrate the following skills, we definitely want to hear from you:

Self-motivated
Technical problem solver
Highly-organised
Excellent time-management skills
Detail orientated
Confident communicator
Able to multitask
The benefits of working for Dial A Geek:

20 days holiday + bank holidays
Great office snacks
We close the office over Christmas (in addition to your holiday)
Summer and Christmas party
If there’s a local training event or workshop you want to attend, we’ll do our best to make that happen
To Apply:

Send your CV and a covering letter to Travis at office @ dialageek.co.uk. We’ll start interviewing candidates immediately and keep searching until we find the right person, so send in your C.V and covering letter as soon as possible.

No recruitment agencies, please. (We’re serious about this, we like recruiting in-house and we do not use recruitment agencies. Ever.)

Job Type: Full-time

Salary: £19,500.00 to £24,000.00 /year

Requirements:

Aside from the above:

Business IT Support: 3 years (Required)

Bachelor’s Degree or relevant technical qualifications. (Microsoft, Apple, Cisco, Comptia)

The Qualifications are a benchmark for education, but we realise there plenty of professionals out there with many years hands on experience who don’t have the paper certs, but can do the job very effectively.

Driving licence (Required)

Fluent English, including technical vocabulary (Required)


These are our current vacancies, but we are are always on the lookout for experienced and talented Geeks to join the team.

Just email Nina office @dialageek.co.uk with a current CV, please make this detailed with your exact skills listed.

No recruitment agencies, please. (We’re serious about this, we like recruiting in-house and we do not use recruitment agencies. Ever.)