Reform Training and Skills are an organisation who provide vocational skills training to unemployed learners, and CSCS (construction) courses to offenders. They often work with “vulnerable groups or those with significant barriers to employment”.
To provide their training courses, Reform have multiple computer suites for the use of learners. The computers in these suites needed web filtering software installed, while still allowing certain websites to be used. The cost was a crucial factor, and the project had to be delivered at a price affordable to a small business.
Dial A Geek made use of Windows’ built in parental controls to blacklist general categories of websites. This was found to be too draconian, and so Dial A Geek’s standard security software, ESET, was upgraded from Reform’s Antivirus License to a Security License, which includes its own web filtering tools. Combining these two toolsets – Windows and ESET Security – allowed Dial A Geek to create a custom set of filters and black- and whitelists to block only those websites that needed to be blocked.
Follow up calls were made once the system had had time to settle in. This revealed a few more websites which didn’t work correctly, and further tweaks were made to allow certain in-site apps to function. This later work was helped by Dial A Geek installing their always-on remote access software, which allowed our staff to perform the tweaks across the computer suite without involving the Reform team.