Our Story

Our Story

How it all started

Dial A Geek began in the bedroom of Gildas Jones, working from a laptop perched atop an ironing board. ‘I wanted to provide a service that aims to understand the needs of individuals and businesses to help them to get the most out of their technology’, Gildas explains. ‘At the same time, I wanted to provide this support in a clear, non-patronising, way.’  

After growing success providing IT support for small businesses, Gildas moved Dial A Geek to a dedicated office space in the Fire Station in Bedminster, taking on several technicians and a dedicated office manager to help with the workload.

Now a team of 8, Dial A Geek continues to provide managed IT services for 968 small and medium businesses in Bristol and the surrounding area.

Our mission and values

Our mission is to help businesses reach their goals with the use of tech. We simplify their IT and provide the tools they need to reach their full potential.

Sustainability is very important to us, which is why we refurbish, upgrade and reuse laptops (each laptop comes with a 350 kg of carbon footprint!). We also recommend and install sustainable systems that help businesses save financial resources otherwise spent on support of unreliable software.

We strongly believe in the ethos of personal development within the organisation which is why we take part in apprenticeship programs as well as support our employees in in-house and external training.

We care strongly about partnership, community and human connection. We think it’s possible to do IT without the geek talk, and to do business while recognizing a human being on the other side. We care about people – whether it’s providing a supportive and friendly working environment, networking with and supporting other local businesses, or really getting to know our clients and creating lasting relations with them.

Dedicated IT business support at a price you can afford

In-house IT support is great, but it’s too expensive for most growing businesses. With one of Dial A Geek’s business support plans, you can have access to a whole team of skilled technicians at a much more affordable price. We offer an option to suit every type of business, so you’ll only pay for what you need, and you’ll never have to worry about holiday or sick leave cover.

Ad-hoc support

While we recommend our business support plans to every customer, you don’t have to be signed up to benefit from our ad hoc emergency support service. If you’re in the middle of sudden technical trouble, just give us a call and we’ll make things right. From basic printer problems to a full on server crash, our tech support pros will have you back to work in no time.

Pricing

You don’t like hidden fees and neither do we, which is why we’re happy to tell you our prices upfront. Our standard support rate is £75ph + VAT for office hours and £112.5ph + VAT for after-hours support.

Areas we cover

The Dial A Geek head office is located in the Firestation on York Road, Bristol. Our on-site IT support service covers all of Bristol and much of the surrounding area, and our remote service is available across the whole of the UK.