Our Story

Our Story

How it all started

Dial A Geek began in the bedroom of Gildas Jones, working from a laptop perched atop an ironing board. ‘I wanted to provide a service that aims to understand the needs of individuals and businesses to help them to get the most out of their technology’, Gildas explains. ‘At the same time, I wanted to provide this support in a clear, non-patronising, way.’  

After growing success providing IT support for small businesses, Gildas moved Dial A Geek to a dedicated office space in the Fire Station in Bedminster, taking on several technicians and a dedicated office manager to help with the workload.

Now a team of 8, Dial A Geek continue to provide managed IT services for 968 small and medium businesses in Bristol and the surrounding area.

Dedicated IT business support at a price you can afford

In-house IT support [hyperlink: what is IT management] is great, but it’s too expensive for most growing businesses. With one of Dial A Geek’s business support plans, you can have access to a whole team of skilled technicians at a much more affordable price. We offer an option to suit every type of business, so you’ll only pay for what you need, and you’ll never have to worry about holiday or sick leave cover.

Ad-hoc support

While we recommend our business support plans to every customer, you don’t have to be signed up to benefit from our ad hoc emergency support service. If you’re in the middle of sudden technical trouble, just give us a call and we’ll make things right. From basic printer problems to a full on server crash, our tech support pros will have you back to work in no time.

Pricing

You don’t like hidden fees and neither do we, which is why we’re happy to tell you our prices upfront. Our standard support rate is £75ph + VAT for office hours and £90ph + VAT for after-hours support.

Areas we cover

The Dial A Geek head office is located in the Firestation on York Road, Bristol. Our on-site IT support service covers all of Bristol and much of the surrounding area, and our remote service is available across the whole of the UK.