Testimonials

what our customers say

We’re fast, friendly and very, very good at fixing computers. But don’t take our word for it . . .

September 2010

Thank you again for your calm and efficient service in our computer crisis! Very straightforward, clear communication and speedy work.     Bec Gee www.once.uk.com September 2010

August 2010

Delighted with your service. Conversation on phone was straightforward and understandable. Reply was fast and prompt as was the work. V. friendly engineer and a company I would recommend to anyone. Brynn Eden – Redfield – August 2010

I am really pleased with what you did for me. It was great to have a real person turn up to deal with the problems at my house rather than having to lug a heavy computer off somewhere else, where they won’t answer the phone and you can’t find out what’s going on. I will certainly use you again, and will recommend you to all my friends. Sarah Dent  – Clifton – August 2010

July 2010

My computer has been absolutely fine since you came to mend it. I was really grateful for your speedy response and your skills, which were put over to me in a very understandable manner (which at my somewhat advanced age I much appreciated!). I have already recommended you to my son’s girlfriend, who was similarly impressed by Dial a Geek’s service. Adrian Hawes Westbury Park- July 2010

I was very pleased with the prompt service and how helpful and patient you had been. As someone who knows very little about computers.I felt that you knew what you were doing and were honest and reliable.I will definitely use you again  Chris Dockray – Clifton Wood – July 2010

Thank you, your service was very prompt and efficient, and the computer is running well. John Keegan – JPK Plumbing – Bishopston – July 2010

June 2010

I have found your service to be prompt, reliable and efficient on the three occasions that I have now used you. Paul Williams – www.paulwilliamsconstructionservices.co.uk – June 2010

I was very pleased with your prompt and efficient attention to my problem on my computer and all is well now, thanks. Ian Cooper – Henleaze – June 2010

Thanks very much for a speedy and comprehensive service and for all your helpful advice.  Richard Ives – Communications Manager – www.rmills.co.uk – June 2010

Many thanks for your prompt and efficient help – Pippa Adamson www.red-kite.net – June 2010

Thanks for your help and assistance, always proved to be reliable and most helpful. – Dan Blaber – DBLB Ltd – June 2010

After stupidly, when in a hurry, saving an older photo file over a newer more precious one, I was desperate to recover pics. Found Dialageek in the yellow pages and was attracted by the name, having been a geek, myself, all my life. Gildas had my computer for a day and managed to recover my photos. I cannot emphasise how grateful I am. The service was friendly, and the charges were reasonable. Thank you once again. Dr Mary Lee – Knowle – June 2010

May 2010

Once again I found your service invaluable – it is so convenient to have someone knowledgeable, supportive and flexible to update my computer at home. I wouldn’t hesitate to use your service again and would actually like to have a yearly service of sorts so that I can keep on top of all my computer needs! – Antonia Kendall – St Andrews – May 2010

Richard was very helpful explaining everything he was doing in terms even I could understand! I vaguely mentioned that I needed to update my internet security and install my printer and when I came back, all was done! Very good service, would definitely recommend! Rosie Mears – Westbury Park – May 2010

I would certainly use your service again, it was prompt and good value, and if found your colleague easy to speak to – especially as I regard myself as a technophobe!  – Caroline Lock – Westbury Park – May 2010

I was recommended Dial-a-Geek by a work colleague when our home computer
started crashing.  I really appreciated how quickly Richard was able to come
round and the efficient way in which he fixed the problem in situ.   I also
welcomed the enhancements Richard made to our computer to make it faster and
more effective.  Great value for money!  - Lindsey Ryle – Bedminster – May 2010

April 2010

After stupidly, when in a hurry, saving an older photo file over a newer more precious one, I was desperate to recover pics. Found Dialageek in the yellow pages and was attracted by the name, having been a geek, myself, all my life. Gildas had my computer for a day and managed to recover my photos. I cannot emphasise how grateful I am. The service was friendly, and the charges were reasonable. Thank you once again. – Dr Mary Lee – Knowle – April 2010

DialaGeek sorted out our machine within the hour as they thought they would and provided a friendly service.  Will use them again!  - Guy Dobson www.apeproject.co.uk – April 2010

March 2010

I am delighted with the results of the work undertaken by Richard, my computer is now a joy to use. He was punctual, pleasant, knowledgeable and answered any questions I asked. If my computer needs attention in the future, I would not hesitate contacting you again. – Dianne Stiddard – Bridgeyate – March 2010

Dial-a-geek were recommended to me by a business associate when my PC went pop.  They sorted the problem at my premises within 24 hours, did some extra work whilst they were here & gave great advice on online back up solutions.  They are now on speed dial for future IT emergencies! – Christina Jones – www.yourgifthorse.com – March 2010

February 2010

Would not hesitate to recommend DialaGeek. Richard the engineer was excellent from booking the appointment to his prompt arrival. He sorted the problem in no time at all and didn’t make me feel stupid because of my own lack of computer knowledge. No hassle, no techie talk and no rip off prices, what more could you ask? Simon Maggs – Oldland Common -  February 2010

Rich from Dialageek was great – quick, professional and didn’t make me feel like a completely idiot for not working out the problem myself! Great to be able to call in an expert to find the solutions instead. Rhian Barnes – St Werburghs – February 2010

Thanks so much for getting my network up and running. My iMac is  now networked with the apple TV, my iphone and my laptop and I have a seamless network that is working perfectly. I was very impressed by how little time it took for you to do this after my hours and hours of fiddling without success  – Stephen Granier – Henleaze – February 2010

Gildas is always really reliable and very calm in the face of disaster.  He’s offered me sound advice and I always recommend him to small business owners who have computers that misbehave.
 Melissa Kidd – Coaching Creatives – February 2010

Dial-a-Geek has become an essential part of my life support system.  They are quick,  very efficient and seem unphased by any problem.  And – just as important – they are patient and friendly and never make me feel a total idiot because of I only have the most basic computer skills.  I can’t recommend them too highly
. Amanda Theunissen – Clifton – February 2010

January 2010

Dial a geek have transformed a potential network headache, into a new
effortless way of working, they provide an exceptional service which I can
recommend to others. From listening to our concerns and providing the best
solution we could have wished for, the network, backup and project
management system has taken the way we work to the next level.
 Spencer Tilley – www.amiPlastics.com  – January 2010

Each time I have called on Dial a Geek they have been very helpful, both with general computer health checks and advice on better ways of working – they have been invaluable to me as a self-employed home worker!  Dawn Rushen -  St Andrews – January 2010

Gildas and his colleague Richard have helped me out on several occasions when I’ve been thrown by computer problems and felt myself drowning amidst the sheer complexity of the technology I seem to have surrounded myself with. As a complete non-techie who has to use a computer as part of my business I’m pleased to say that the service has been a real lifeline. No rip-offs, no geek-speak and no patronising either. Arthur Hook – Bishopstone – www.hooksbooks.co.uk January 2010

Dial-a-geek provided a very prompt response to my request for help,  and sorted out our very dodgy internet connection quickly and easily. Everything was explained in language I understood and he was even able to retrieve files from a dead laptop.  Joy Skinner, Fishponds January 2010

Thank you so much for your help. You arrived at the appointed time, and fixed the Wii in no time.  I found you very pleasant and very knowledgable. I shall be calling you again with my IT problems, I have no doubt. Guy Knell Henleaze January 2010

I have found Dial a Geek extremely helpful and unlike many other computer technicians – are friendly and dont make you feel like a complete idiot – they explain things – answer your questions in a way you can understand, because of DialaGeek I now feel much more confident with using my PC and have no hesitation in thoroughly recommending them.  Mary Montgomery – St Werburghs – January 2010

2009

I have just changed IT systems support after DialaGeek were recommended to me. After using their service for the first time I was impressed with their knowledge & ability to explain solutions in plain English. -  Ken Simmonds MD of Moneo Wealth Management Ltd, Redland, Bristol – December 2009

The service is fast, prompt and professional.  Richard himself was a very personable guy and in-fact not a geek at all :> – Darren Leighfield MD – Fulcrum Consulting and Recruitment www.fulcrumcr.co.uk – December 2009

I have used Dial a Geek a number of times now and would highly recommend them. The always respond quickly and provide affordable solutions to virus and spyware removal. They have also set up a couple of computers making them work the way I want them to as well as providing reasonable backup solutions. If you have an I.T. problem call Dial a Geek – Bernard Kennedy, Branch Secretary ASLEF (Train Drivers Union) Bristol – December 2009

I find your service brilliant and I do recommend you to all my friends that have problems with their PC’s. – Annemarie Bowering – Hanham – November 2009

Many thanks for the prompt and efficient service, will certainly be recommending you to friends and using you for advice in the new year when I upgrade my laptop – Ian Milsom – Totterdown – November 2009

very helpful, punctual and efficient service – takes the angst out of what to do when you have computer problems  …ie pass the problem on to someone else! - Aza Adlam www.azaadlam.co.uk – St Werburghs – November 2009

The computer is working much better now.  Richard was great and very patient! - Susie Dunkley – Keynsham – November 2009

My problems were solved on site within 3 hours of calling Dial a Geek. Very efficient. Thanks.”
David Williams – Fanatic Scooters – Bedminster – October 2009

Dial a Geek has really sorted out all my problems and brought me back into the 21st century.  I need to review film trailers and other video material, and I now have a great system that copes with these requirements, alongside the usual daily needs.  He has also given me a great back up system that means I no longer have to worry about that essential part of the process.
Peter Symes - TV Producer – Clifton – October 2009

What a fantastic service – I emailed a question that would take me ages to try and fathom out by myself and, hey presto, the answer pinged back into my in-box.  This is consistent with our experience of Dial-a-Geek – quick to respond, friendly and reliable.  Satyalila -  www.bristol-buddhist-centre.org  – Bishopston – October 2009

Excellent. Responded to my problem quickly and helped where I needed help and didn’t pretend to help me or charge me for things that they couldn’t help with. - Alex king – September 2009

What I like about Dial-a-Geek is that first of all it provides real service not what sometimes passes for it these days! And secondly it’s personal. You know you’re going to get the help you need from people who know what they’re doing. As an artist and a student there are some things I know how to solve and some I dont  these are the guys I call on when it makes sense to pay someone else  its cheaper in the long term! – Lilla D – Windmill Hill – June 2009

Simon did a first class job sorting out our numerous problems and I would have no hesitation in recommending DialaGeek. Steve Webb – www.leafline.co.uk – Long Ashton – May 2009

Dial a Geek always provide a professional, friendly service but most importantly they always respond quickly when the inevitable IT emergency occurs! - Sol Curry – www.saucefood.co.uk -  March 2009

Dial a Geek provided my business with a quick, efficient and above all user friendly service that enabled us to get up and running with the minimum of fuss.  IT can be a bewildering minefield of seemingly conflicting information, Dial a Geek make the complex simple and accessible even to the most technophobic of people! - Glyn Fussell, Director Realwork Coaching and Consulting Ltd  www.Realwork.org.uk – Montpelier – February 2009

Your service is astounding. You have taken exceptional trouble to keep my PC going, even replacing a part once more at no charge, when it failed again six months after you first replaced it. Thank you! - Jean Manco - www.buildinghistory.org   – January 2009

2008

Comes to your house – which is great – and offers wider IT advice than just the issue at hand! – Jo Bloxham -  www.thinking-people.co.uk – December 2008

Dial a Geek provides a very helpful and efficient emergency service for all I.T. problems. Working freelance from home, we have found the advice, support and repair given so far excellent in every way and highly recommend the service to others. – Ursula and Tony King – Redland – November 2008

Dial a Geek provide a service that is second to none. I made a call to them on a Saturday afternoon and an appointment was made for midday on Monday. A fantastic service that relieves the stress of complicated IT problems!!!
 – Hugh Abedin-Zadeh – Redland – October 2008

Mr. Gildas Jones (Dial-a-Geek) is the one reliable, knowledgeable expert to whom I turn whenever my old HP or my new iMac presents me with a problem I can’t solve. I unreservedly recommend his services. Tony Corney – Churchill – October 2008

My wife and I both run businesses from home, and neither of us is particularly IT-literate. We’ve found Dial-a-Geek fantastic always friendly, helpful and calmly efficient in sorting out problems for us. I’d warmly recommend the service to anyone. -  Lindsay Camp – Clifton – September 2008

Gildas was utterly helpful in my technological hour of need really accommodating and he fixed my laptop problem very quickly and effectively. – Miranda Bungee – Easton – September 2008

Helpful, patient and excellent value – what every technophobe needs!
Next time i feel the need to throw the computer out the window i will give you a call instead…  - Helen Pitches – Bishopstone – August 2008

Dial-a-Geek is a great service – friendly and straight forward, and
best of all solves your computer problems with ease. - Ben Highmore – Knowle – July 2008

Gildas Jones has been easily accessible by phone. Sometimes he has given valuable help over the phone by talking me though what I need to do. Or he has visited promptly. He understands computers in depth and is a patient teacher. He has sorted out my computer when other engineers have failed. – Lorna Thompson – Westbury On Trym – July 2008

We have used the services of Gildas Jones on 2 occasions over the past 2 years.The first time was an emergency when our ageing computer crashed, causing me to lose a large number of examination reports.On contacting Gildas he was able to come out at our first convenient time and he miraculously found all my lost reports transferred them to a memory stick and replaced our hard drive.
When our computer finally died  18 months later , we went to Gildas for advice on a new system. I feel that by going to him we were able to obtain exactly what we wanted and were not pursuaded to buy a ‘package ‘with options that we didn’t need .We also asked him to set up the new system and transfer data from the old computer.Again excellent service and at the price quoted.
I have no hesitation in recommending Gildas to friends  and family and we will certainly use him again.
 – Jenny Yeoman – St Andrews June 2008

Dial a Geek has provided a professional and very efficient trouble shooting service, highly recommended Jan Golunski – www.jellytelevision.com  College Green - May 2008

Since Dial A Geek’s came to our office he has enabled us to update our system in the way we wanted but had no idea how to achieve.  He turns up when he says he is going to, is friendly and tells us what we need without making us feel ignorant, even when we are.  Support that is really supportive.  - Jaqueline Boden www.nilaari.co.uk – Easton – April 2008

Dial-a-Geek’s service was very welcome when we had some rather tricky computer problems we’d been wrestling with for some time. Dial-a-Geek arrived promptly and identified the problems, solved them and also provided some extra help with setting up additional email accounts. We would recommend their services for anyone wanting a personalised and efficient problem busting service. - Lucy Pedler – www.archipeleco.co.uk – Clifton – March 2008

Dial a Geek is a fast reliable service that sorted out my pc problems with minimum fuss. Gildas has a way of explaining the technicalities of computing in a way that I could understand and even offered advice on how to keep my machine running smoothly. I will definately be using Dial a Geek in the future and would recommend their services to anyone with IT issues – Jaime Pardo www.pardoandperkins.com – March 2008

My computer and I are good friends again – many thanks to Dial-a-geek for resolving our troubles and helping us understand each other! – Dawn Thompson – Montpelier – March 2008

Problem resolved perfectly, and advice was given in an extremely easy to understand, friendly, encouraging and non-geek way’ – Steve Hardiman, Henleaze – February 2008

2007

Dial a Geek was a real life saver and helped me recover all my data quickly and efficiently and helped ensure I knew how to safeguard against similar threats in the future. Audrey Michel - Bedminster October 2007

Having reached the point of despair with my PC I called Gildas at Dial A Geek After a recommendation from a friend and he came swiftly to the rescue and sorted it all out in an incredibly short time. I would not hesitate to extend the same recommendation to anyone who is experiencing the frustration only computers can generate! Steve Fanger – Montpelier – Bristol – September 2007

Although we are an established online retailer with plenty of experience of IT there are still times when a 24/7 business needs urgent assistance from experts. Dial a Geek have more than coped with our urgent requirements. Not only have they responded immediately and efficiently and corrected our problems, but have also offerred impartial and knowledgable advice on computer security, computer networks and redundancy issues. Safe Options has no hesitancy in recommending Dial a Geek for any computer related problem. Rob Phillips www.safeoptions.co.uk – August 2007

Dial a Geek was fantastic. We had a problem with our Apple Macs and the broadband connection when we were right up on a deadline to publish. We called Gildas and he turned up in a couple of hours and completely sorted it. I’d recommend him to anyone. Chris Dickinson www.smallworldpublishing.co.uk – Redland – Bristol – July 2007

It was great to have a computer service that could come to my home. Felt very relaxed and you didn’t use loads of jargon and let me get on with cooking tea but helped me understand what you were doing when I asked. Maddy Longhurst , St Werburghs – Bristol-  May 2007

After numerous bad experiences with PC engineers, finding a person that could speak the same language and look after all my computer concerns was a big weight off my shoulders. Thank you for coming out at such short notice and providing such a great service, I will certainly recommend you to other colleagues. Keep up the great work, hope to see you again soon….although not too soon !! www.jasoningram.co.uk – March 2007

I can definitely recommend Dial-a-geek, they replied to our s.o.s email promptly, listened to our networking problems, gave us several options, backed up with down earth reasoning, (as opposed to the usual incomprehensible IT language we are all used to). A quick efficient friendly service you would want to use again, that you feel you can trust, and which didn’t cost the earth. Spencer Tilley www.amiplastics.com Bristol – February 2007

Finally a computer Nerd that isn’t one ! He spoke my language – problem sorted. Chris Orchard, www.oneworldcrystal.com, Paintworks, Bristol – January 2007

2006

Dial a Geek are great at fixing your problems – on the end of the phone – Incredibly prompt response and so helpful if you have teenagers that might mess up your machine – Ginny Richards, Fishponds, Bristol – December 2006

We were stuck we tried all the major computer retailers for help but none could. It was so helpful that you came out at such short notice and fixed our internet, the student discount was great too, Thank you. Helen Ayling & Sarah Young, Horfield, Bristol – November 2006

Thanks again for fixing our computer. We hope and pray you business goes from strength to strength You were exactly what we needed, having not been able to fix it ourselves – you came round quickly and were very persisitent in getting to the root of the problem and resolving it. You are obviously very knowledgeable and exceedingly helpful. We were really inpressed that you left us a fix to our particular problem so that when it reoccured we could sort it out ourselves. We were also very thankful that you were very aware of cost and wanted to make sure we didn’t spend any more than absolutely necessary Paul & Jo Waterfall, Whitehall, Bristol.- September 2006