How to Choose a Home Computer Support Service

I was recently asked to come up list of requirements for a home computer support service and what to look for when hiring in a Geek to help you with your computer at home.
As with any person or company you hire to come into your home you have to be a bit careful, so I’ve made a list of requirements:

Trustworthyness would be my main priority, when you have a computer repaired you need to know that person is honest because all your documents, pictures and website logins details are stored on your computer.

Reliable – They show up at the time you’ve agreed.

Encouraging – Good to have a person that will encourage you to learn new things and introduce you to new software, whether it is for managing your pictures, or backing up your computer. There are many ways your computing experience can be improved by making small changes.

Knowledgable – A good knowledge of computer security and best practise, so they can offer advice on the best way to setup your network and stay safe online. A good working knowledge of what setups and systems work well together saves a lot of time.

Impartial Advice – Looking what’s best for you and not how the most profit can be made, sometimes replacement is more economically viable than repair, recommending the best antivirus product instead of the most profitable.

I would also look at their website and see if there are recent testimonials from people in your area.

I can empathise for  a completely non technical person looking to get help with their home computer, it is really difficult to assess the skill level of the technician, but you can asses the company by making a few basic checks.